Privacy policy

Privacy Policy

Effective date: 17th May 2015

Orlaya Floryn Blooms (“we”, “our”, or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and share your personal information when you visit our website, place an order, or interact with us.

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1. Who We Are

We are Orlaya Floryn Blooms, a UK-based business providing dried flower arrangements, wedding packages, and workshops through our website, Shopify store, and Etsy shop.

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2. What Personal Data We Collect

We may collect the following personal information when you interact with us:

• Your name

• Email address

• Phone number

• Billing and shipping address

• Payment information (processed securely by third-party providers)

• Order details

• Your communication preferences

We may also collect certain technical data (e.g. cookies, IP address, browser type) to improve your experience on our site.

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3. How We Use Your Information

We use your information to:

• Process and fulfil your orders

• Contact you about your order or enquiry

• Respond to customer service requests

• Deliver products via third-party couriers

• Send marketing emails (if you opt in)

• Improve our website and customer experience

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4. Cookies & Tracking Technologies

Our website may use cookies and similar technologies (e.g. Google Analytics) to:

• Understand how users interact with our site

• Improve functionality and user experience

• Track marketing effectiveness

You can manage or disable cookies through your browser settings.

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5. Third-Party Services

We share information only where necessary, including with:

• Payment processors (e.g. Shopify Payments, PayPal)

• Delivery services (e.g. Royal Mail, DPD, Evri)

• Website platforms (e.g. Shopify, Etsy)

• Marketing tools (e.g. email newsletter services — if used)

Each of these providers is required to protect your data in compliance with data protection laws.

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6. Marketing Communications

If you subscribe to our newsletter or marketing emails, we’ll send you occasional updates, offers, or news. You can unsubscribe at any time using the link in our emails.

We will never send marketing communications without your consent.

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7. Your Rights (UK GDPR)

Under UK data protection laws, you have the right to:

• Access the personal data we hold about you

• Correct any incorrect or outdated information

• Request deletion of your personal data

• Object to or restrict certain uses of your data

• Withdraw your consent at any time

To exercise any of these rights, contact us at: michelle.orlayaflorynblooms@gmail.com

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8. How We Store Your Data

We store your information securely and only for as long as needed for business or legal purposes. All data is stored in accordance with GDPR requirements.

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9. Contact Us

If you have any questions about this policy or how we handle your data, please contact:

Orlaya Floryn Blooms

Email: michelle.orlayaflorynblooms@gmail.com

Address: 70 Flat 4 Station Road, Petersfield, GU32 3ET, Hampshire, UK